Customer Focus’s training for call centers uses a combination of learning methods and performance improvement methods to produce results that last.

Our call center training course provides comprehensive training materials and manuals including:

• Call center training workshop delivered in one full-day, two half-day, or six 70-minute sessions
• Four-hour self-instructional modules (email, paper, or web-based)
• Personal service scripts that participants write and practice before, during, and after the workshop
• On-the-job service standards, checklists, and tools
• Manager coaching and reinforcement tools and materials
• Comprehensive call monitoring and feedback forms
• Optional GEMs Employee Reward Program








Plus our call center phone skills training includes an e-mail module with:

• The ten pitfalls of customer email and how to avoid them
• The eight steps to composing professional customer email responses
• The fifteen occasions to avoid using e-mail
• Templates, FAQs, and automated responses
• And over 70 techniques to construct, write, format, and edit customer e-mail







See more about Customer Focus' call center training solution:

• World-class phone skills and standards
• On-site consulting
• Clients and Rave reviews
• Free training material samples